Question

I am told I received a message but cant find any links to view messages on this site?

Forum|Forum|6 years ago
January 31, 2020
4 replies
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TurboTax Live Premier Online

Employee

Were you told you received a message from the community or a message in relation to your tax return?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

R

ritchiebrendanAuthor

The CPA who helped me while filing said he would look up a state tax question I had and send me the answer since he didn't have it on hand. I received an email saying he sent me a message, but I can not find this message anywhere on the turbotax site, not even when I use the link in the email.

brendan

A

AshleyA129063

Try these steps to access your message:

Clear your cache and cookies
Log into your TurboTax account.
Look for a notification stating that you have a message that you can click to view.
Look for a red box in the upper right that says Expert Help and click.
Look for your contact history and click, and it should show you your messages.

If these steps don't work, please reach out to Customer Service for further assistance here: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

https://ttlc.intuit.com/community/taxes/discussion/where-do-i-find-a-message-that-was-sent-by-the-tax-expert/00/814456

M

Moneyhead420

I received a message saying I got a $15 direct deposit or something from TurboTax hey

T

TiffanyL

Please see the message posted above my @AshleyA129063 for assistance. If that still does not assist you, I would suggest reaching out to TurboTax customer support

@Moneyhead420

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

B

bingbell

Me too, got email that agent sent a message. No where to be found! No red alert in upper right corner, nothing anywhere.

N

NashayLO

@bingbell Your message can be found when clicking on Messages after you log in. If you still don't see it, try clearing cache and cookies and check again. To contact your expert another way, please call.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

N

nikole22

Once you upload/file your taxes, for some reason it disappears. It wasn’t until I clicked the amend button that it reappeared and I was able to access/see the notification bell.