Question

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Forum|Forum|6 years ago
June 16, 2019
1 reply
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M

mesquitebean

Employee

What tax year are you trying to print?

What is the OS X version on your Mac?

I'm asking @macuser_22 to assist you in this thread.

E

enovertonAuthor

I’m trying to print tax year 2014, and running macOS Mohave V 10.14.4

macuser_22

Employee

For 2014 only, the print functions for Mac were moved from the TurboTax software package that runs on the computer to software on a TurboTax server (this was due to a 3rd party licensing issue) . That required an internet connection to the "Secure Print Service" in order to convert the raw TurboTax data into a printable pdf file. Without the "Secure Print Service" it is not possible to print 2014 from a Mac.

TurboTax no longer supports any software version prior to 2015 (and 2015 will be dropped after the extended Oct 15, 2019 date).

It would appear that the "Secure Print Service" is no longer available so it is no longer possible to print 2014 with a Mac.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**