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J
jinthe210
February 24, 2020
Question

I applied for a refund advance but wasnt able to get and ended up setting up direct deposit why am i recieving a greendot prepaid email?

  • February 24, 2020
  • 1 reply
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1 reply

C
ChondelLO
Employee
February 25, 2020

What was the email from Green Dot stating? Please respond back so that we can try help.

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    L
    Luxcapacitor
    February 25, 2020

    Same situation here. Received the following via email:

     

    As a reminder, your Turbo℠ Visa® Debit Card, issued by Green Dot Bank¹, will arrive soon. Although you were not approved for a Refund Advance, your refund amount, less any applicable fees and the cost of any products or services agreed to, will be loaded onto your card when the IRS or state tax authorities distributes your refund.

    For questions about your Turbo℠ Visa® Debit Card, please visit xxxxxx.

    If you have any questions about your federal tax refund, please visit xxxxxxx. If you have any questions about your state tax refund, please contact your state government agency.”

     

     

    I filed over a month ago and remember not being approved so I went ahead and set up direct deposit instead... could this be a glitch email?

    DonnaLO
    DonnaLO
    Employee
    February 25, 2020

    Here is some information about possible phishing scams.  https://ttlc.intuit.com/community/security/help/avoid-phishing-scams-and-spoofed-sites/01/26449#M24

     

    For further assistance here is information about contacting TurboTax Customer support.

    They are available from 5am to 9pm Pacific Time

     

     https://ttlc.intuit.com/replies/3300041

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