If your Code provided is a diagnostic code to the second instance, it will not identify where the first instance is located.
If you are still experiencing difficulty and you paid TurboTax directly and not a third party reseller, TurboTax will have record of your accounts. The TurboTax phone number is: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?