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May 2, 2021
Question

I can’t find my 2020 return I am still working on that I already paid for.

  • May 2, 2021
  • 1 reply
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I need help finding the 2020 return I am still working on.
Code 827337

    1 reply

    KathrynG3
    May 2, 2021

    It is possible that there is more than one username with the same email. To find out, see: How many Intuit Accounts do I have with TurboTax?

     

    If your Code provided is a diagnostic code to the second instance, it will not identify where the first instance is located. 

     

    If you are still experiencing difficulty and you paid TurboTax directly and not a third party reseller, TurboTax will have record of your accounts. The TurboTax phone number is: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?