I can’t track my refund status, what more can I do?

Just to clarify, are you not able to track your refund status on TurboTax? TurboTax does not receive any updates from the IRS once they have accepted your return. You can track your refund with the IRS Where’s My Refund link.

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

You might receive this message because:

• Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
• Your return is still pending.
• You never e-filed. You can quickly find out if you did by checking your status.
• If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
• You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.

Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.