I cannot activate my card it sends me invalid activation codes and I have to spend $30 just to talk to a representative

Forum|Forum|6 years ago
February 14, 2020
2 replies
0 views

No text available

TurboTax Free Edition Online

Best answer by brianegner0

I will try once again. Thanks

If you really want someone to answer you leave a bad review on the app. That's the only reply I've gotten so far and I've contacted threw email phone and social media. But their reply to the comment helped me ahold of a real person and fix my issue.

mesquitebean

Employee

If you're referring to a Turbo Prepaid VISA Card, that customer support is not handled by TurboTax Support. That is handled by the Card's customer service, and there is no fee to talk to them.

Are you trying to activate at the Card's website (link below) using the tool there at the landing page--the blue Activate Card button?

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please phone them at (888) 285-4169 or go to the Card's website:

https://turbodebitcard.intuit.com/

brianegner0Author

I've called all number and tried the sites and apps. It's all automated and sends you to TurboTax I can not get ahold of a single person or have the option to. It's a giant loop. And once again my main problem is them sending me invalid activation codes for my card.

mesquitebean

Employee

I don't have a way to simulate that since I don't have that Card, so I'm having to guess a bit at what you might be presented. If you have a screen that asks for a code sent to you, be sure you are not closing the original screen when you go to check for a code. If you close it, it probably deactivates the code. Use a second browser window or second browser tab and leave the first interface open.

If you can't reach anyone at the Turbo Prepaid Card customer support, I don't know why. You can contact a TurboTax Support agent for free via messaging at Facebook or Twitter, and perhaps they can suggest something.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Also keep watching this thread and someone may offer another suggestion here.

suspectdasloth

did your problem ever get solved i see quite some time has passed and im currently going through the same thing please help me....

CarissaM

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

zachariahburns19

OMFG ! the same number with the same prompts and the same BS ! 2 month's i been trying to talk to someone to help me. I NEED to speak to someone that can effect my tax card.