I cannot open my current file....How do I recover?

Forum|Forum|5 years ago
March 22, 2021
5 replies
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I tried to open my 2020 file and it says it is not to be found, but I cannot understand how to recover my backup file.

TurboTax Online

MAK70

Use the steps in the following link to see if you have multiple logins. Forgot your TurboTax Online User ID or password?

kkevra

I cannot open my current file....How do I recover? My back up file

MichelleLO

If you are using TurboTax online and do not see your tax data in your account, you may have inadvertently created another TurboTax account. Go here to see how many accounts you may have, one of them should have the return you're looking for.

If you are using TurboTax Desktop, your tax file would be stored on your computer only. For assistance with locating your tax data file, please see the below help articles:

@kkevra

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gmnizzi

agreeing with micheLo.... i have turbotax reading files on a directory backed up by one drive and the corrent copy is local-so it exists on my computer and online in one drive. i have 2 different entity returns and both worked well until one didn't want to read the file and open it. so i moved it to a non online drive to be backed up (on my computer only) and it read it. then it still read both the 2 orig files from the onedrive backup file ok with no problems. so it was intermittent-the worst type of errors. but i do know i will not use with a one drive again, and i wish turbotax would look into this as everyone uses some form of online backup or ghosted drive that should not be a reason to not work.

edsikorski2

I got a new computer. Turbotax comes up on it but there is no 2020 data . How do I retrieve my data?

DoninGA

Employee

@edsikorski2 wrote:

I got a new computer. Turbotax comes up on it but there is no 2020 data . How do I retrieve my data?

If you used the 2020 TurboTax desktop CD/Download editions on your old computer then the 2020 tax data file has to be copied from the old computer to the new computer with the 2020 TurboTax software installed. The tax data file is in the Documents directory and in the TurboTax folder.

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

schiffmiller

How can I recover my tax return from a PDF backup file?

DoninGA

Employee

@schiffmiller wrote:

How can I recover my tax return from a PDF backup file?

Open the PDF with any compatible PDF viewer such as Adobe Reader - https://get.adobe.com/reader/

Bud10

My file reached the review stage when it quit. I can not recover it. When I open the file and clip it review tab it just write although ti shows the total Fed return.

SForrestLO

Try searching your computer for the file. Search on the entire C: drive (just for filenames, not file contents) for *.tax, if that is the drive you saved your tax files on before. Let the Search run, it may take a bit depending on the number of files.

When your tax file is found, be very sure to note the exact directory that it is in - Windows uses a lot of User\ and My Notes and My Documents and other folders so that the tax file isn't always where you (or TurboTax) thinks it is.

Once you have the exact file location, you can click on File in TurboTax, then Open Tax Return and click on the hard to see link Find a Tax File. On the next screen, enter the full path and filename. Once you have pulled up your tax return this way, TurboTax should remember its location. Also, check the recycle bin and your backups.

You can also try the solution offered in this Turbo Tax help article.
Error 102345 or Error 1932147737 occurs while opening a tax file.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/error-102345-error-1932147737-occurs-opening-tax/L34iSfAt1_US_en_US?uid=lfjwygdl

@Bud10

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