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jimmyleeahojr

Question

I cant track my refund, irs page says info does not match records.

Forum|Forum|6 years ago
June 1, 2019
16 replies
0 views

I've attempted to track my refund but am unable to, due to my info not matching the irs records. My info is correct.

TurboTax Free Edition Android

Show previous replies

Sparmley1970

The website at the irs is telling me the same thing. I enter my ss# and address and says it doesn’t match. There’s definitely a problem already with this portal.

sharon31

I'm having the same problem it keep saying my information does not match their records

mesquitebean

Employee

@sharon31 wrote:
I'm having the same problem it keep saying my information does not match their records

First, if you filed by efile, and if you used Online TurboTax, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

You can also try phoning the IRS refund hotline. I've seen it work for some users before when the WMR tool didn't.

800-829-1954

LawrenceTwa

Can't track

JotikaT2

It depends.

The IRS issues a lot of refunds within 21 days, but it could take longer.

Where's my refund

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

Also, be aware, the IRS operations are limited during the Covid-19 pandemic. Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

The payment of the stimulus funds can be tracked at the following website:

Check status of economic payment

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Robertblunt

How do I track my 2019 tax refund

mesquitebean

Employee

@Robertblunt wrote:
How do I track my 2019 tax refund

The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

Did you efile, or did you choose to print and mail the return? If you filed a paper return by mail, even in "normal times" it can take about 6 weeks to get a Federal refund. But with the Coronavirus emergency, however, paper returns are currently not being processed for the time being.

If you efiled, you should double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund. If you only recently efiled, then be sure to wait at least 24 hours after being accepted before trying the tool.
https://www.irs.gov/Refunds

NOTE: When using that tool, use only the Federal refund amount, and not any total refund amount that includes a state refund.
The amount to use is on your Federal Form 1040, Line 21a.

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

Calamityjane4336

I filed and was accepted on January 27th 2022 and I still have not received my taxes. And now its saying that my info does not match their records. It looks like TurboTax would update you considering they charge a bundle for doing nothing. Thanks again TurboTax for nothing.

Critter-3

Checking the IRS site … no record found can be shown from time to time even if you enter everything correctly and this is normal as your return proceeds thru the processing pipeline. It will also be this way if you try unsuccessfully too many times in a row … then you are locked out for a day.

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

blreaves

When I put my information in ig tells me that my information is incorrect.

mesquitebean

Employee

@ blreaves wrote:
When I put my information in it tells me that my information is incorrect.

I assume you are asking about the IRS "Where's My Refund" tool. How did you file--did you efile, or did you print the return and mailed it to the IRS? How long has it been?

If you efiled, was your efiled return accepted by the IRS for processing? If you used Online TurboTax, you can check the efile status at the Tax Home of your online account.

Here are some tips when using the IRS "Where's My Refund" tool.

https://www.irs.gov/Refunds

If you efiled, be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
NOTE: If you mailed a paper return, the IRS website says it can take 6 months or more just to show up in that tool.
Be sure you enter the correct SSN, filing status, and tax year.
Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
Look at your actual Federal return to get the Federal refund amount to use, i.e., your Form 1040, Line 35a.
You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954.