Unfortunately, we do not have access to that information. If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below : Listen to the recording Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birth date. When will I receive my Turbo® Visa® Debit Card?

Question

I did not get my debit card and it’s impossible to speak with some one at green dot?Can anyone help?

Forum|Forum|6 years ago
April 6, 2020
1 reply
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TurboTax Free Edition Online

CassLO

Unfortunately, we do not have access to that information. If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :

Listen to the recording
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

When will I receive my Turbo® Visa® Debit Card?

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D

deena.dildaAuthor

I have tried that and it said I could not be found, someone please help

C

CarissaM

When you contact the customer service number, try selecting the option your refund was deposited onto a card you do not own. This will get you connected to the fraud department, where a live agent will be happy to assist you.

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