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September 27, 2019
Question

I did not receive my refunds from federal or state

  • September 27, 2019
  • 1 reply
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1 reply

VolvoGirl
Employee
September 27, 2019

Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

September 29, 2019

Both state and federal say accepted.

VolvoGirl
Employee
September 29, 2019

Then only the IRS and state can tell you.  Did you check the IRS website at IRS Where's my refund https://www.irs.gov/refunds/

 

Which state?  Check for a state refund

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571