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December 3, 2023
Question

I didn't get last years tax return but it says I did. What do I do

  • December 3, 2023
  • 1 reply
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My account says that last year's tax return was accepted and that I had received it but I never got it.

1 reply

Employee
December 3, 2023

What is "it" that says you received your refund?   TurboTax never knows if you received your refund, because TT gets no information from the IRS after you file your return and it is accepted.   Does the IRS refund site say your refund was issued?

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

 

If the IRS says the refund was issued, and you did not receive it......did you choose to pay your TurboTax fees from your federal refund?  If so, then the problem may be with the third party bank that handles refund processing, and you need to sort it out with the bank.

 

When you choose "refund processing"   TurboTax gets its fees when the IRS releases your refund.  Your refund goes to the third party bank.  The bank takes out your fees and then that bank sends the rest of the refund to you.

 

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

 

 

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**