Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
A
awayxmoo
June 1, 2019
Question

I didn't have to file a tax return this year and your software did not flag this. You charged me anyway for using your service. I did not file my taxes. I want a refund.

  • June 1, 2019
  • 1 reply
  • 0 views
No text available

1 reply

M
mesquitebean
Employee
June 1, 2019

There is no fee to try the program, and nothing is charged unless and until one tries to file or print the return. 

This is mainly a user community forum--not a direct route to TurboTax Support--and nothing account-specific can be handled here.  Since you already paid, you would need to speak to TurboTax Support about your issue.

Business hours:  5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041




TurboTax Sign In Widget
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Terms & ConditionsAccessibility statement
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2022 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
of Intuit Inc. Terms and conditions, features, support, pricing, and service options
subject to change without notice.

Security Certification of the TurboTax Online application has been performed by
C-Level Security.

By accessing and using this page you agree to the Terms of Use.

Accessibility

TRUSTe nResult Certified e-File C-Level Security Certification