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G
garcialoc30
April 26, 2023
Question

I filed for 2018 Tex return and never received it due to legal matter. TurboTax issued a debit card twice to someone else.

  • April 26, 2023
  • 1 reply
  • 0 views
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1 reply

Critter-3
Critter-3
April 26, 2023

This is between you and the issuing bank for the debit card ... TT has nothing to do with it.   Contact the issuing bank to resolve this matter. 

G
garcialoc30Author
April 26, 2023
Thank you for responding back. How do I find out the bank who issued the payment.
Critter-3
Critter-3
April 27, 2023

The processing bank for TT returns where the fees were to be withheld from the federal refund is SBTPG ... start there : 

 

Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information


Or https://taxpayer.sbtpg.com/

 

Call 1-877-908-7228

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