Question

I filed my 2019 return. According to your website I was supposed to get my refund on 04/07/20. it has been a month now and I have not gotten a refund. Advise

Forum|Forum|6 years ago
May 6, 2020
1 reply
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TurboTax Self Employed Online

Employee

TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns. The IRS is also currently not taking phone calls.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

D

dassglhAuthor

Good afternoon and thank you for the reply. I have done all of the above. I filed thru e-file back on March 12th, 2020. I have a confirmation that the IRS has received my information from turbotax. I go into the IRS website daily and nothing is happening . It has been a month and a half. When I check the information in the IRS website what it tells me is the following : Your tax return is still being processed.
A refund date will be provided when available. I have made several attempts to contact the IRS via phone call and at the time, they are not answering phone calls. This is very annoying since, #1, I can't speak to no one about what is going on, #2 I am currently not working because of the corona virus and to make things worse my unemployment benefits are also not been paid and I applied back in March 22, 2020. And to make things worse, the situation with my tax refund is also affecting me in a way where I am not able to get a stimulus check either. Imagine how frustrated I am at this point. No source of income. Savings I had are now gone. If you have any other ways of assisting, please contact me. I would love to speak to a representative. I have also authorized my wife Ana Julia to speak on my behalf. Her number is [phone number removed]. Thank you.

T

Texas Roger

Employee

Unfortunately there is nothing TurboTax or anyone who answers questions on this site can do to help you. If we could help you, we would. The IRS will not let anyone but the tax filer get any information about their tax return and they are currently not answering phone calls. Hopefully they will be processing returns in the order received and move yours to the top soon.