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May 21, 2020
Question

I filed my income taxes through Turbo Tax on February 26th and I still haven’t received my federal taxes.

  • May 21, 2020
  • 2 replies
  • 0 views
I called the IRS but no one answered. I need help! Did TurboTax do something wrong?

2 replies

DoninGA
Employee
May 21, 2020

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Did you do this?

 

What is the status of the federal tax return?  Sign onto your TurboTax online account and the status will be displayed - https://myturbotax.intuit.com/

If the status is Accepted then the IRS has received your tax return.

 

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Employee
May 21, 2020

If you efiled your tax return and it was accepted by the IRS, there is no reason to believe TurboTax did anything wrong since the IRS accepted the return.

Unfortunately TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS has started reopening offices and processing centers and are starting to process mailed returns again after not processing any for several weeks.
They are now taking phone calls with a limited staff but it's hard to get through.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions