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May 26, 2020
Question

I filed threw you on April 7 an my status hasn’t changed they don’t have enough information or not eligibility Can you access my record an see what’s wrrong

  • May 26, 2020
  • 1 reply
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How do I find out what or why. My check hasn’t been processed

1 reply

VolvoGirl
Employee
May 26, 2020

 Did you efile or mail your return? They are not processing mailed returns right now.

Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?