Question

I filled my taxes and the charges were to come out of my tax return but they were taken out of my bank account this week and I needed that money to take care of my kids.

Forum|Forum|5 years ago
May 1, 2021
1 reply
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TurboTax Deluxe Online

Employee

When you signed up for Pay with Refund, you also agreed to let TT takes its fees if your refund was delayed beyond a certain point, so that may be what happened. But TT notifies you first.

VolvoGirl

Employee

If the IRS doesn't send your refund in a certain amount of time or reduces your refund, Turbo Tax still needs to get paid.

Were the fees supposed to come out of your refund?

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.

https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

I filled my taxes and the charges were to come out of my tax return but they were taken out of my bank account this week and I needed that money to take care of my kids.

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