Question

I got an email that says to look at my messages, but I don't see them anywhere

Forum|Forum|5 years ago
March 17, 2021
2 replies
0 views

TurboTax Live Premier Online

Please follow the steps in the below help article to view messages from your tax expert:

How do I see notifications from my tax expert?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

D

dmead28Author

I've tapped the bell icon, but I do not see anything that says History or ToDo

M

MichelleLO

See if this works for you:

The tax expert's message can be accessed anytime via the floating Live help button in the bottom right corner of any TurboTax Live screen. Select See my Contact History to find your written response.

For more information: What is a tax expert written response and how do I get one?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

K

Kathalinamejia

I do not see messages sent to me

J

JeanneLO

Employee

Please follow the instructions in the TurboTax FAQ below to contact customer support for assistance if you followed the steps by @MichelleLO and could not find any messages.

What is the TurboTax phone number?

@Kathalinamejia

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"