Question

I got charged some money and money was already paid

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Employee

Are you referring to TurboTax fees that you paid with a credit card or some other way? If you paid twice, you can request a refund using this link to contact TurboTax: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Use the word billing when setting up a phone call rather than refund.