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March 11, 2023
Question

I got my refund but it's not the same as what turbo tax filed. I know there is a third party depositing into my account but it took 1800.00 out how is this possible?

  • March 11, 2023
  • 1 reply
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I need details of what they charged me with is this possible?

1 reply

DoninGA
Employee
March 11, 2023

What is the amount shown as Issued/Sent on the IRS federal tax refund website - https://www.irs.gov/refunds

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228