Question

I have done taxes for years with this service, but it has no record of the years past. What do I do?

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Sounds like you may have more than one account. First, try our account recovery process (I'd try plugging in your phone number).

Once you find the correct account, you can access your past tax return information in Tax Home. See instructions here: https://ttlc.intuit.com/questions/3404575-how-do-i-access-my-prior-year-2017-return?jump_to=answer_5574744

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