Skip to main content
February 11, 2020
Question

I have entered my 1099-R info exactly as it appears on my form and when I hit continue it tells me I have to fix the errors. There are no errors indicated. Ideas?

  • February 11, 2020
  • 1 reply
  • 0 views
No text available

1 reply

DonnaLO
Employee
February 11, 2020

Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help.   After performing these steps log out of TurboTax and then back in.  If the issue still persists please try a different browser.

 

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272  

 

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
February 14, 2020

Thanks for the reply. Actually the problem was I was using cut and paste to enter the information and it must have been copying invisible keystrokes. I had to manually type in the data and the problem disappeared. The bad part was it just said you need to fix the errors but didn't highlight what was wrong and that would have been helpful