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nick228532
April 1, 2021
Question

I have filed my taxes with TurboTax both last year and this year, but the TurboTax site says I have not filed my tax return yet. Why is this?

  • April 1, 2021
  • 1 reply
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1 reply

VolvoGirl
VolvoGirl
Employee
April 1, 2021

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.


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