Question

I have have filed my returns thru you for over 10 years. Your site says I have not filed with TurboTax yet. I have lost my 2018 data on my computer. Can you help?

Forum|Forum|6 years ago
November 18, 2019
1 reply
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Your sites say I have not filed thru TurboTax yet, I hve every year for over 10 years. How can I find my data on your web site?

VolvoGirl

Employee

Did you use the Online version? That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.