Skip to main content
June 7, 2019
Question

I haven't received a prepaid card. I contacted Green Dot and my refund has been deposited into their bank so when will I have access to my money?

  • June 7, 2019
  • 4 replies
  • 0 views
No text available

4 replies

June 7, 2019

Think your card’s taking an unusually long time to arrive? Please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975

Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).

Activate your new card as soon as it arrives in the mail to start using it everywhere Visa debit is accepted in the U.S. It’ll only take a moment and we’ve included instructions with your card to make it a breeze.


**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
February 28, 2020

I haven't gotten my card and the phone number is automated admin order to set up account for turbotax card you have to put the card number in

Employee
February 28, 2020

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options. 

 

https://turbodebitcard.intuit.com/contact-us

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
March 22, 2020

Not helping.  I've been calling for 6 days. It says my card was returned.  But my money is on it.  I cant get a live person, in order to request a new card