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I haven,t received my card in the mail yet

Forum|Forum|6 years ago
June 7, 2019
30 replies
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TurboTax Free Edition Online

Best answer by Tonita

You should have your NetSpend Premier® Visa® Prepaid Card 7-10 business days after you ordered the card (Saturdays and Sundays don't count as business days).

If your card seems unusually delayed, please call the toll-free NetSpend Customer Service Line 1-855-646-8848.

Let me know if you have further questions.

1

1williamtb

the number provided ask for last 4 of card. how can i respond when i haven't received card

I don't have a CARD

I filed on 2 months ago , My money is there but I haven’t received the card . Tryed calling and they disconnect my call

C

cmor21

How do we resolve something we have yet to receive I'm so frustrated this system is stupid

T

TonitaAnswer

Employee

You should have your NetSpend Premier® Visa® Prepaid Card 7-10 business days after you ordered the card (Saturdays and Sundays don't count as business days).

If your card seems unusually delayed, please call the toll-free NetSpend Customer Service Line 1-855-646-8848.

Let me know if you have further questions.

N

nicholas199113

The Customer service number is rigged it asks for your social security number then after a few things it just states you entered an invalid card number. if i never got a card how can i have a card number? tried it 3 times each time it just loops back to the same thing. AND i cant login to their site because i don't have a card....

C

Chasra1

How do i contact an actual rep and not an automated system? I'm going on 3 weeks and still haven't received a card, money has been deposited.

D

Duhhmone

Did anyone ever recieve there care? It’s been 10 month since IRS showed my federal approved and I never got my card in the mail. Automated system is horrible. It ask for the last 4 digits of my card number but I have no clue what that is because they never sent the card. You have to have a registered account and to have that you have to have your card number. Worse experience ever and I suggest no one use TurboTax

X

xmasbaby0

Employee

For help with your pre-paid Visa card:

Call (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Z

zanakbess

This happened to me 2 years ago when I picked The turbo card. I received a email stating to set up my account so I was able to see my money was there so I emended you doing a wire transfer and was able to get my money that way. I didn’t want my funds sitting there and the next thing I know it is gone the bad thing is in order to get the advance we have to use the turbo card option smh! I called them to order my old card and they stated I needed to update my address that was almost 2 weeks ago still didn’t get the card.

S

Susanmoesch

Hi my name is Susan

i haven’t received my card yet and was wondering why

[PII Removed]

B

Boobiebadass

I havent recieved my card yet in the mail its been already like 2 weeks

T

TerukoL

Employee

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

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