Skip to main content
March 30, 2020
Question

I haven't recieve my card in the mail yet. So I tried to call and report it but they are asking for the last four digits on the card. How can I tell them the last four digits if I never receive the c

  • March 30, 2020
  • 1 reply
  • 0 views
Card

1 reply

EbonyL122824
March 30, 2020

 Try this. Call (888) 285-4169 and follow the steps below. I have called the system to create these steps for you.

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birthday. 
  7. At this point the system should give you an option to get a new card sent or allow you to speak to an agent. 

 Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"