Question

I havn't received my tax return. The tax return tracker says it was deposited into a checking account I don't recognize. I requested it mailed. Nobody will help me.

Forum|Forum|4 years ago
July 29, 2021
1 reply
0 views

Anybody have helpful direction for me?

TurboTax Deluxe Online

Employee

Did you have any TurboTax fees that you chose to pay out of your Federal refund? If so, that uses a third-party company and bank we can tell you about.

Or do you have a brokerage/mutual funds account where it might have been deposited?

M

mistymlee47Author

I have called the IRS. I have spoke to Turbo tax. Turbo tax gave me a third party number to call. Everyone seems to think it's the others issue. I didn't provide any kind of account numbers in my tax filling.

M

mesquitebean

Employee

@mistymlee47 wrote:
I have called the IRS. I have spoke to Turbo tax. Turbo tax gave me a third party number to call. Everyone seems to think it's the others issue. I didn't provide any kind of account numbers in my tax filling.

Sorry you're having trouble, but you didn't answer my question above about the product fees . Why did TurboTax give you a third-party number to call? Was the third party SBTPG (Santa Barbara Tax Products Group)? Did you choose to pay any TurboTax fees out of your Federal refund, or did you pay your TurboTax product fees upfront with credit/debit card?