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April 18, 2020
Question

I’m needing my proof of my 2017 taxes for my bank. How do I get it? Nothing is showing up

  • April 18, 2020
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1 reply

Employee
April 18, 2020

If you used Online TurboTax but can't find the 2017 return, I'll tell you below how to look for and download the 2017 online return. 

 

Otherwise, another option would be to download a 2017 tax return transcript at the IRS website, if you qualify to open an account there:

https://www.irs.gov/individuals/get-transcript

 

If your 2017 returns were prepared in Online TurboTax, log into your account and at the Tax Home scroll down and expand the section "Your Tax  Returns & Documents".  Choose tax year 2017, and then click "Download/print the PDF" .  If you can't find your 2017 return there, then you likely have multiple accounts and signed into the wrong one.   Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.