I’m not in US i cant call you please i need an email because i havent gotten my tax back in 4 months

Forum|Forum|10 months ago
May 9, 2025
1 reply
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Need email to contact

TurboTax Free Edition Online

DoninGA

Employee

TurboTax support does not have an email address.

What is the status of your e-filed tax return and the status of your tax refund?

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

berkayakyurtAuthor

Hello,

I filed for tax returns about 3 months ago, and the IRS website says that the return has been received. TurboTax website says that the Federal Tax return has been accepted. It was accepted around the same time as the State Tax , which has been returned to me at least 2 months ago. I keep checking IRS website everyday but the status never changes to “Accepted”. Am I forgetting something or do I just have to be patient (because this is my first return I don’t know if there are any delays but it has been way over 21 days) ?

DoninGA

Employee

@berkayakyurt The status of the federal tax refund will be shown on the IRS website - https://www.irs.gov/refunds

If you are outside the US and want to speak with an IRS agent concerning your tax return and tax refund then call Monday-Friday, 6 a.m. to 11 p.m. (Eastern time, U.S. and Canada)