Question

I'm trying to track my refund as I filed the 4th but it keeps telling me that the info I enter is incorrect. What is wrong?

Forum|Forum|6 years ago
February 13, 2020
1 reply
0 views

It was accepted on the 5th but cannot find any information past that.

TurboTax Live Basic Online

Employee

If there is no record of your return at where's my refund or you are getting the message "You may not have entered your information correctly", an important factor can be if you are married filing jointly. Make sure you are using the Social Security Number for the name that appears first on the return. Keep in mind that once the IRS notifies TurboTax that your return was accepted we won't get any more information from them.

Here are some other common reasons why your refund is not showing at Where's My Refund:

https://ttlc.intuit.com/replies/4242575

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"