I NEED HELP TO download my 2019 tax return for print and keep for my record every time I try to download an empty file

Are you in the correct account ?   

Make sure that you are signing in to the same account you used to file your tax returns.  Some TurboTax users have multiple accounts.  How do I access a prior year return?

Here's how to find out which TurboTax accounts are linked to your email address:

1. First, sign out of your account (otherwise, you'll be thrown into a loop in step 2).
2. Go to our Get help signing in to your account page, enter your email address, then continue.
3. Check your inbox for a Your TurboTax Account email from do_not_reply @intuit. com, which will list all Intuit accounts tied to that email address.
4. Repeat these steps for any other email addresses you may have.

If you have multiple TurboTax accounts, pick one and stick with it when you do future tax returns. That way we can automatically transfer your tax info over year after year. It also makes accessing your prior-year returns much easier.