I need help tracking my net spend card.

For help with your pre-paid Visa card:

Call  (888) 285-4169

Are you trying to track your Turbo Card/Greendot Card?

There is no way to track your Turbo Visa Debit card. It usually takes 5 to 10 business days for your Turbo Visa Debit Card to arrive (please remember, weekends do not count as business days).  If you believe you should have received your card by now, visit TurboDebitCard.com or call us at (888) 285-4169 to check the address we have for you, update your address, or have a new card sent to you if it has been longer than 10 business days.  

For additional information about receiving your Turbo Visa Debit card, please click here.

The original post can be found here.

@Olivia_wimmer

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

@Nonobitch Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). It should be going to the address listed when you completed your return. You can visit TurboDebitCard.com to check the address we have for you, update your address, or have a new card sent to you.

You may also click here for the TurboTax Visa Debit Card phone number and don't choose option 2(to reach a live agent), it will repeat a few times then you will get more options.

Or when you call the number you can follow the steps below :

1. Listen to the recording

2. Press 2 to continue using the automated system.

3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)

4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1

5. Press 2 for the option of " have not yet received your card".

6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please contact Credit Karma on their Contact Us page.