Question

I needed to make a change to my 2020 return, prior to filling, and now I cannot access the updated document.

Forum|Forum|5 years ago
February 13, 2021
1 reply
0 views

This started with not being able to e-file my taxes after paying.

TurboTax Deluxe Online

Employee

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

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