Question

I never got the money for my 2018 tax returns I contacted irs and they confirmed that they send the money to turbo tax so I was wondering what can I do to figure out where’s my money

Forum|Forum|6 years ago
December 9, 2019
1 reply
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TurboTax Online

X

xmasbaby0

Employee

Did you choose to have your TurboTax fees deducted from your federal refund?

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**