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December 22, 2019
Question

I never received my 2017 tax return could you tell me where it went? It was suppose to be delivered in the mail and it never was.

  • December 22, 2019
  • 2 replies
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2 replies

DoninGA
Employee
December 22, 2019

Once a tax return has been e-filed and accepted by the IRS or a State then TurboTax receives no further information from the IRS or a State concerning the tax return or any tax refund.

 

For a federal tax refund you will need to contact the IRS for the status.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

Employee
December 22, 2019

No one here knows about your 2017 refund.  Are you sure your 2017 return was accepted?  Did you e-file it and get an email telling you that it was accepted by the IRS?  What does it say in your account for that return?  Does it show that your 2017 return was "accepted?"  "rejected" "printed?" or "ready to mail?"  If it says anything other than accepted, it was not filed.   If you chose to file by mail, TurboTax does not mail it for you--you have to mail it yourself.

 

If it was not filed, then you need to print, sign and mail it in.  It cannot be e-filed now.  If in fact it says "accepted" then only the IRS can tell you what happened.

 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**