I never received my turbo tax prepaid card in the mail

Try this:

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2 for cards never received, enter SS# when prompted and continue following the instructions.

@Ramos49

  You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below. Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

Please contact customer service by clicking here, they will be able to get you a new card sent out in the mail. 

If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience. 

For additional questions, including how to receive a check, please go to our Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

Your Turbo Prepaid card should have arrived in the mail within 5-10 business days after filing. If it has been longer than 5-10 business days, please contact Turbo Prepaid Visa at (888) 285-4169. You can also report your card lost or stolen through this link. 

Turbo Prepaid Card Login 

If you need to find your card account number, look at the bottom of your 1040 tax return in the direct deposit information.  

For info on how to receive your refund on the Turbo Visa Debit card, please click the link below.

How to get your tax refund on a Turbo® Visa® Debit ...

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

TurboTax does not get any information about refund status. You must check the status yourself using the IRS refund tracking web site: https://www.irs.gov/refunds

@Jquintero66

Did you have a question?

We do not provide support for the TurboTax Debit Card here on the Community. If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboDebitCard.com or call us toll-free at (888) 285-4169.