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June 19, 2019
Question

I paid but will not be filing with Turbotax. Can I apply the payment to another product? or get a refund?

  • June 19, 2019
  • 1 reply
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1 reply

Employee
June 19, 2019

This is mainly a user community forum.   For anything account-specific in regard to fees, you'll need to phone Customer Support during business hours to discuss your situation.  They may say that paying indicated acceptance of the terms, but I don't work for TurboTax, so you'll just need to phone and plead your best case.

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.


FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632