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February 17, 2023
Question

I paid my turbo fees before I completed my federal and state. You all are holding my funds.. please release

  • February 17, 2023
  • 2 replies
  • 0 views
SBTGP Has not updated my Federal and I know they have my funds

2 replies

Employee
February 17, 2023

No.   TurboTax does not receive your refund, hold your refund or even touch your refund.   Has the IRS issued your refund?  What does it say on the IRS site?  Does the IRS show that your refund was issued?

 

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

 

 

if you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
abush7Author
February 19, 2023

That is not true and SBTGP has already confirmed they got them on the 16th and hasn’t sent them to me. So thanks, It’s  all a load of crap glad I experienced TT but never again. 

 

VolvoGirl
Employee
February 19, 2023

That says you should get it on Feb 22.  How did you pay the fees before you filed?  You must have selected some fees to be deducted from your federal refund.  And be aware there will also be an Extra $40 Refund Processing Service charge (45 in California) deducted.

February 19, 2023

TurboTax does not receive any refunds from the IRS.  According to the message you posted, your bank (SBTPG) has received your refund and will post it to your account on 2/22/2023.