Question

I paid premium from Costco, but I was charged again when I finished filing my tax return, how could that happen? and how can I get my money back

Forum|Forum|6 years ago
March 30, 2020
1 reply
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TurboTax Premier Online

Employee

You bought the Desktop program but did you accidentally end up in the Online version? Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different.

Did you pay for online yet? You can move your return to the Desktop program without paying for online.

Or if you did use the Costco program what were you charged for? There is a 24.99 fee to efile state from the Desktop program.

X

xiexiaolei1984Author

I've already finished filing online, so I paid twice. one in Costco and on in online turbo tax, so you mean I can get my money back from Costco?

thanks for the answer

M

mesquitebean

Employee

@ xiexiaolei1984

Check with Costco first. If Costco won't refund your money, you can use this online refund request form to return the CD, if you purchased it within the last 60 days:

https://support.turbotax.intuit.com/forms/refund-request.jsp

If it's been longer than 60 days, then you'd need to phone TurboTax Support and tell them you were charged for both products since you used Online TurboTax by mistake instead of your Costco purchase, and see what they can work out for you.