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April 29, 2020
Question

I prepared taxes in previous years but never sent into the IRS. Can I access and edit those taxes and print out?

  • April 29, 2020
  • 1 reply
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1 reply

Employee
April 29, 2020

You may be able to locate the accounts and print the returns to file by mail.  It will not be free to do so.  You still have to pay your TurboTax fees in order to get to them and print them.  If you need to make any changes you will have to download desktop software to change them.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

 

 

 

If you have any changes/corrections at all to make to your past year return (s) , you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

 

 

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
grdavis33Author
May 1, 2020

What is the phone number to speak with a live customer service agent.

Employee
May 1, 2020

@ grdavis33 wrote:

What is the phone number to speak with a live customer service agent.


If you're using a paid edition, then you qualify for phone support.  Free Edition requires an upgrade to PLUS for 29.99. 

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

 

If using Free Edition, there is also free support at Twitter or Facebook:

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax