I received a phone call saying my tax return was not accepted but it shows that it was.

Forum|Forum|5 years ago
February 16, 2021
4 replies
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I received a phone call from [phone number removed] saying that there was an issue with my tax return but I got an email this morning saying that it was accepted and the website still shows that it was accepted. Not sure if this is something I need to be concerned about or not.

Best answer by Kat11_2

ALL: The TurboTax Moderator says she is unaware of any phone calls going out. As long as you check your status and it shows "Accepted", you should be good.

Kat11_2

Employee

You are the second user that I've come across that received a telephone call reporting a rejected return. I'm curious: Was this a recorded call, or did you speak to a person? Were you asked for any information?

I do not believe that TurboTax makes phone calls to report rejected returns. If you've received an email showing acceptance of your return, that's what I'd trust. As a follow-up, you can check the status of your e-filed return here .

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

DirkburtAuthor

It was a male recorded voice, didn't ask for any info or anything simply said log on or contact them to get it figured out. It seemed odd to me but didn't seem to be of ill intent?

Kat11_2

Employee

@Dirkburt Thanks for your response. I'm sharing your post with TurboTax Moderators so they can investigate if needed.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

AnnaVallie

I got the same email and the same phone call yesterday. Have you figured anything out? I tried to call and it’s just an automated system that tells me my return has been accepted.

DirkburtAuthor

Nope, still haven't heard anything. The wait to talk to someone was over an hour so I couldn't hold.

Kat11_2Answer

Employee

ALL: The TurboTax Moderator says she is unaware of any phone calls going out. As long as you check your status and it shows "Accepted", you should be good.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

gary cleveland

Employee

I would be leery of phone calls. From my experience, TT and other reputable folks do not make phone call; all you correspondence from TT should be emails. Phone calls are very expensive.

deffendol

I received a phone call today, reported as the TurboTax support phone number. It was a real person and she stated that my federal return was not accepted and was willing to help with it. Both TurboTax online and the IRS report my return as accepted and my payment received.