Skip to main content
April 21, 2025
Question

I signed in and worked on my taxes for almost an hour yesterday. When I signed in today to finish up, nothing was saved, not even my name. Help

  • April 21, 2025
  • 1 reply
  • 0 views
No text available

1 reply

VolvoGirl
Employee
April 21, 2025

You might have another account.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/