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January 29, 2025
Question

I signed into Turbo Tax for 2024 but I don't see any of my past information in the return?

  • January 29, 2025
  • 1 reply
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    1 reply

    VolvoGirl
    Employee
    January 29, 2025

    Did you log into the same account?  How to view all your accounts
    https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

    It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
    https://myturbotax.intuit.com/account-recovery/

    If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

    How to Transfer into the Online version
    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-year-return-turbotax-online/L279eUvY2_US_en_US?uid=l8w7nlbv