Question

I talked to IRS and They said my 2018 return wasnt filed. I paid turbo Tax,they said they were,can I get a Refund of my Fees?

Forum|Forum|6 years ago
June 22, 2019
2 replies
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TurboTax Live Deluxe Online

Employee

Did you efile? Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button? You can check your efile status here https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?

VolvoGirl

Employee

And paying the fees doesn't file the return. In the Online versions the fees are to prepare the return whether you efile or print and mail. So if you didn't finish filing you can efile until Oct 15 or mail it in.

if your account says Printed or Ready to Mail that means you have to mail it in yourself. How to change from Mail to Efile https://ttlc.intuit.com/replies/5561257

macuser_22

Employee

How did TurboTax say it was filed?

You can check your TurboTax filing status here - that does it say?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If it was indeed filed and accepted by the IRS then the error is probably on the IRS end.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**