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February 11, 2022
Question

I tried to download the 2021 return I just filed to save and print, but all the forms in the downloaded file are completely blank. Why?

  • February 11, 2022
  • 1 reply
  • 0 views
The software seems to be different this year and did not give me the option to save or print forms directly after filing, and instead took me to a dead end page asking me to enroll in Credit Karma. When I hit the back button it took me to the Tax Home page, and I attempted to print from the "Preview or print returns" button, but when it opens the download it's just all of the blank forms with no numbers filled in. Now I have no way to save or print my return for my records! Will this download file update at some point, or is this some kind of error?

1 reply

February 11, 2022

I purchased Home and Business 2021.  When I try to print I get blank pages.  When I save to PDF and try to open the PDF I receive a message, file is not available.  I cannot find a solution.

VolvoGirl
Employee
February 11, 2022

Do you need to update your Adobe reader program?   

Here's a troubleshooting FAQ 

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-printing-issues-turbotax-cd-download/00/27239