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May 6, 2020
Question

I used turbotax free file for federal/state on May 02, 2020. Now I cannot find my documents in their system to save them. Can anyone help with this situation?

  • May 6, 2020
  • 1 reply
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1 reply

VolvoGirl
Employee
May 6, 2020

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.