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April 1, 2020
Question

I’ve already selected for a turbo tax card but haven’t received it yet can I get my funds transferred to my bank card with out the turbo card ?

  • April 1, 2020
  • 1 reply
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1 reply

CassLO
April 2, 2020

Unfortunately, after you have filed, you would not be able to change your refund method. 

If it is past 10 business days and you still have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :

  1. Listen to the recording 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see the TurboTax FAQ below, for more information:

 

When will I receive my Turbo® Visa® Debit Card?

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