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I want a refund. I cancelled my account and was still charged.

Forum|Forum|7 years ago
June 4, 2019
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TurboTax Deluxe Online

Best answer by xmasbaby0

TurboTax Advantage Program:

If you signed up for the Advantage program, you should have received an email in August reminding you that you enrolled, and another one in October reminding you to update your credit card information before the charge was incurred on your account. Did TurboTax have the correct email for you? Check your spam mail if you did not receive the emails.

https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment-and-order

https://ttlc.intuit.com/questions/1901492-what-s-the-advantage-of-turbotax-advantage

https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.

X

xmasbaby0Answer

Employee

TurboTax Advantage Program:

If you signed up for the Advantage program, you should have received an email in August reminding you that you enrolled, and another one in October reminding you to update your credit card information before the charge was incurred on your account. Did TurboTax have the correct email for you? Check your spam mail if you did not receive the emails.

https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment-and-order

https://ttlc.intuit.com/questions/1901492-what-s-the-advantage-of-turbotax-advantage

https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Z

zibidy

Thats BS.

Reminder emails don't mean anything, if they go to spam its TurboTax' fault.

In fact I received the email and it looked like phishing to me and I thought it was fraudulent because I don't recall signing up for renewal BECAUSE TurboTax product owners and the software team intelligently made it less clear. If someone doesn't remember giving consent emails will look fraudulent and ignored.

Now you are saying I gotta call you guys and wait 30 mins (real estimated waiting time) on the phone for ~~your~~ TurboTax' fault. Pure BS.

Now please convince me that I don't need to inform my half a million YouTube subscribers about this intelligent scam operation.

Critter

Employee

Ok ... first if your spam filter did not let the emails thru then it is YOUR spam filter that needs educating.

Next ... if you cancelled the account AFTER the deadline then you just need to follow the instructions to get a refund after they billed you... you do not need to wait on the phone all day...

If you missed the cancellation deadline, simply wait until you receive your TurboTax product, then submit an online refund request within 60 days of receipt.