Question

I wanted to have my refund sent to a debit card. Tried to login with creditkarama, it said it failed and now my option to pick the debit card is gone

Forum|Forum|4 years ago
February 25, 2022
1 reply
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TurboTax Live Basic Online

If you have already filed, you would not be able to change your refund method. For more information on this, please see this Help Article.

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S

supertwist69Author

I made that mistake last year. I have not filed yet, just clicked on the option for the debit card, tried to login and then was sent back to the turbotax page, but the option is missing. It's trying to make me choose between a check and direct deposit.

Is there a way to enable the option again?

T

TiffanyL

You can try logging out of your TurboTax account, clear cache and delete cookies. Once you log back in, then try to change your refund method and see if you are presented with the debit card option then. If that does not resolve your issue, please respond back here and let us know.

@supertwist69

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